Zapier utilizes AI and automation to streamline workflows and tasks. Here are some of the key AI features and capabilities that Zapier offers:

1. Automated Workflows (Zaps): The core of Zapier's functionality is its ability to create Zaps, which are automated workflows that connect your apps and services together. A Zap automatically performs tasks in response to triggers (like receiving a new email or a new row added to a spreadsheet).

2. Multi-Step Zaps: Beyond simple one-to-one automation, you can create complex workflows involving multiple steps and conditions, allowing for sophisticated automation scenarios.

3. Filters and Conditional Logic: Zapier includes features like filters and paths, enabling your Zaps to make decisions, like proceeding only if certain conditions are met, adding a layer of intelligence to the automation.

4. Built-in Apps: Zapier offers built-in apps like Formatter, which can automatically adjust text, dates, and numbers to your needed format. This can be seen as a basic form of AI where the system understands and transforms data based on your requirements.

5. App Integration: Zapier connects with over 3,000 web apps, including AI tools and services. This means you can integrate and automate tasks with powerful AI services provided by other platforms, extending your automation capabilities with AI features like language translation, image recognition, and more.

6. Task History and Troubleshooting: Zapier provides a detailed task history and logs to monitor the performance of your Zaps, helping you understand and troubleshoot any issues, which is essential for maintaining and optimizing automated workflows.

7. Webhooks and Custom Connections: For advanced users, Zapier offers the ability to handle webhooks and create custom connections. This means you can integrate with virtually any online service, including those offering advanced AI capabilities, to create highly customized and intelligent workflows.

While Zapier itself doesn't create AI models like language or image recognition models, it excels at integrating with services that do, making it a powerful tool to leverage AI in automating and optimizing a wide range of tasks and processes in your business or personal life.